Guest Frequently Asked Questions
How can I make a reservation?Our toll free reservation line, 1.800.580.9050, has reservationists available Monday - Friday, 8:00am - 5:00pm. However, our online booking is available 24 hours a day, 7 days a week. If you do make a reservation online, a vacation specialist will contact you to confirm and finalize your reservation. While the unit is reserved, the transaction is not final until approved by agent. Once approved, the reservation is subject to all terms, conditions and policies.
Is a deposit required to reserve a unit?There is a nonrefundable deposit of $66.24 that will be charged when booking a reservation. $50.00 will be credited towards your stay at check-in. The remaining balance is due 72 hours prior to arrival date and will automatically be charged to the credit card on file.MONTHLY STAY: A refundable security deposit of half of one month's rent is due at time the reservation is made. If the deposit is not received within 2 weeks of the date the reservation was taken, the booking will be cancelled. First month's rent is due, in full, a minimum of 30 days prior to arrival or before check-in, whichever is first. WINTER TEXANS: A refundable security deposit of $200 is due at the time the reservation is made. If the deposit is not received within the first 2 weeks after the reservation is made, the booking will be cancelled. First month's rent is due, in full, a minimum of 30 days prior to arrival or before check-in, whichever is first.
What forms of payment do you accept?For Daily/Weekly reservations, we accept Visa, Mastercard, Discover, American Express (all credit card transactions are subject to a 4% convenience fee), Cashier’s Check and Money Orders. For monthly reservations, we accept Checks or Money Orders only. No Cash, Traveler’s Checks or Temporary Checks will be accepted for any transaction.
Are there any discounts?Yes, we still offer “Stay for 6 consecutive nights, Get the 7th Night FREE”, even during peak seasons!
Where do I check in?You may pick up keys here at our office at 14613 S. Padre Island Dr. Corpus Christi, Texas.
Do you have any age restrictions?Yes, in order to Reserve and Check-In to a rental unit, a Guest must be at least 25 years of age with a valide government identification and must occupy the rental property the entire term of the reservation. If the individual on the reservation is under the age of 25, the individual and guests, will not be allowed to check-in and NO REFUND will be issued.
Do you have any units that permit smoking?All of our units are nonsmoking. There is a substantial fine for smoking in a unit.
Do you have any units that allow pets?Yes, but please confirm with our reservation department you are bringing a pet to ensure you are booking a pet-friendly unit. Guests with unauthorized pets will be asked to vacate the property without refund. If it is evident that a pet was present in the unit after departure, there will be a fine and all additional cleaning charges will be billed to the guest.
Do units have high speed internet or wireless?Most units have internet service; however, please ask our reservationist to confirm.
When are the check-in/check-out times?Check-in time is 4pm and check-out time is 12pm. Check-outs after 12pm will be charged an additional day.
Can we have early check-in or late departure?Yes, but prior arrangements MUST be made.
What if I need to check in after business hours?Please call the office to arrange an after-hours check-in. DO NOT leave keys in the unit.
What if I need to check out when the office is closed?You may leave your keys in any one of our drop boxes.
Is there boat or trailer parking available?Most communities do not allow boat or boat trailer parking in the parking lots; however, TRMC does offer overflow parking at our office for $15 per day. Space is limited. Prior arrangements must be made. Any trailers without the proper tags will be locked down and/or towed.
Are bed linens and towels furnished with the unit?Yes, all of our units are fully furnished, but please bring your own pool and beach towels.
What do I need to bring with me?Yourself, clothes and toothbrush. Don’t forget the coffee!
What is the cancellation policy?Short Term Stays: A deposit of $66.24 is required at the time the reservation is made. This amount is non-refundable. Any cancellation with less than 72 hours’ notice will be charged one night’s stay in addition to the deposit. Monthly Stays: Any cancellation with less than 30 days’ notice will forfeit the full deposit. Any cancellation with more than 30 days’ notice will forfeit $66.24 cancellation fee.Winter Texan: Any cancellation with less than 30 days' notice will forfiet the full deposit. Any cancellation with more than 30 days' notice will forfeit $66.24 cancellation fee.
Are there any fees?There is a one-time nominal cleaning charge with each reservation however, additional charges will be applied to the credit card on file if the unit is left in a condition that is unsatisfactory or goes against departure instructions.
What are the check-out procedures?Check-out procedures are provided in your check-in packet.
Do you issue refunds for early departures?There are no refunds for early check-outs, including for weather.
Can I clean the unit myself and avoid paying the cleaning fee?No. We must ensure all of our guests have an exceptional vacation rental experience. That means we are responsible for cleaning. It's a vacation, but please gather the linens, load and start the dishwasher and take out the trash. We will do the rest!
Can we grill on the patios or balconies?No. City ordinance prohibits grilling on balconies or within 10 feet of the structure. Some properties feature a community grill.
Terms and Conditions are subject to change. Though we make every attempt to accommodate reservation choices, in some instances, we may have to move guests to another comparable unit due to circumstances beyond our control.